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Efficiency – The digital revolution
written by CC Dave Thompson on the 04th February 2018 at 20:56

We still have to maximise the amount of policing we can offer on a reducing financial base. The force will continue to get smaller.

WMP2020 will roll out significant technology in the next two years. We have recently embedded Oracle Fusion, our back office system. Connect our new crime, custody, case and intelligence system will arrive in early 2019 followed by a new Command and Control system. The PNC/PND replacement, the National Law Enforcement Database, new ANPR and biometrics projects and the Airwave replacement known as Emergency Services Mobile Communication programme (ESMCP) arrive in 2019-20. There are national and local programmes on digital evidence. Mobility devices and body cameras will roll out across this period. The scale of the technology opportunity is significant and this is just the basics.

PC Louise Ruddick using the mobile smart phone.

Smart phones reduce the need for you to return to the station to access data

The Data Driven Insight programme is on the cusp of turning on some of the most powerful analytics in international policing and will help us and partners become more predictive. The scale of automation emerging through robotics in software is significant and can transform some of the force’s processes. We have begun to explore drone technology.

In 2018 we will begin looking more closely at disruptive technology at scale. We will begin carrying out a future technology assessment for tasks we can automate or use smart systems for. A growth in voice recognition software offers a leap in our ability to work differently.

These programmes are embedded in our change programme but it would be a mistake to see them simply as new technology or kit. Nothing actually changes unless people and their behaviours adapt to new ways of working and we work out as a force how to exploit the potential to its maximum. In the next few months as mobility devices cut the link back to the station we will need a real effort to change these behaviours. New skills are going to be required in an increasingly digital service. Everyone needs to become a digital leader looking at how we can grasp new opportunities.

Which is where I leave my reflection of progress. The last year or two has at times seemed to be dominated by restructures, processes and technology. A noise around funding and demand that has stretched us.

The next few years will remain challenging but I think for a different reason. We have laid some foundations and now need to rise to our potential. A Commonwealth Games and Coventry as City of Culture will reposition our region’s image and unleash a legacy for the future. It’s going to be hard work getting ready!

Our structures and processes set now help us concentrate on becoming a force more attentive to those it serves instead of looking inwards as we have done too often last year. A service that’s fair inside and outside the force. A force no longer lagging behind on technology but a modern crime fighting organisation with smart tools and bold philosophies for how to reduce crime. A force with the public embedded in how we meet the challenges of our region. A force at the vanguard of 21st century policing.

We will still be preventing crime, protecting the public and helping those in need but in 2018 its time to up the pace and lift our ambition.

 Originally posted at

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